ScrapSMART's Frequently Asked Questions:

Technical Information CDs are a dual platform for PCs and Macs System Requirements for Windows: 166 MHz Intel Pentium processor or greater Windows 95, 98, NT4, 2000, ME and XP 32 MB or more of installed RAM Acrobat Reader 4.0 or above. System Requirements for Macintosh: 120 MHz Power PC Mac OS 9.2.2 to OS X 32 MB or more of installed RAM Acrobat Reader 4.0 or above.
Frequently Asked Questions
Question:	After I put the CD into my CD-ROM drive of my computer, why doesn’t anything load?
Answer:	If using a Windows computer, you need to go into My Computer and choose the CD-ROM drive. It should then show the name of the cd that you purchased from us, double click to open up the CD. If using a Apple Machintosh, the CD should just appear on your desktop, double-click to open it. The Images are Clipart. They need to be open in image reading programs on your computer. Open the image editing tool you have installed on your computer (Microsoft Word, Print Shop, Photoshop, etc).
Question:	Do I need a special color printer to achieve the quality and detail you have?
Answer:	No, most inkjet printers have the capability to print at 360 DPI or 720 DPI which is what we recommend. For best results from your printer, it is important to use high quality inkjet paper.
Question:	Do I need a special printer to print Black and White images?
Answer:	No, your Color printer has a option for this, and is easily changed. In your Print or Page Setup before you print.
Question:	Can I use copy paper and get good results?
Answer:	Copy paper is fine for printing instructions, but NOT for printing color images. We recommend a high quality inkjet paper, with a matte finish, for the best results.
Question:	Is creating items on the computer considered handcrafting?
Answer:	YES. We consider the computer to be one of the most powerful tools available to crafters.
Question:	Why is my printer cutting off part of the design?
Answer:	Change printer margins to 1/4 inch (0.25") on all sides according to your printer manual.
Question:	Why does my printer make the border side larger on one side and not the other?
Answer:	Change the printer margins to zero by going to FILE, then PAGE SETUP, and changing the left and right margins to 0". If this doesn't work, if possible, try printing on another brand or model printer.
Question:	Why does the image look faded on the screen in Microsoft Word?
Answer:	This is normal. The design will print correctly in vivid color.
Question:	The image prints too light, too dark, or in black & white. How can I change the print quality?
Answer:	Check your printer settings. To achieve best results, change your printer settings to "Color" and "Normal Quality".
Question:	How do I use printable fabric & when do I peel off the backing?
Answer:	Read the instructions for the brand and type of printable fabric as different brands have different directions. We suggest you peel off the backing before cutting, as the edges will fray less.
Question:	What type of printer and ink is best?
Answer:	Again, refer to the directions in your pack of printable fabric. The colors of every printer vary slightly, and we have taken this into consideration when designing our CDs. To ensure consistant color in your final piece, plan to print all the sheets at the same time and on the same printer. In order to maximize the color, we suggest you change your print quality setting to “BEST”.
Question:	I like your extra pattern fabrics. How can I best use them?
Answer:	We want you to be creative, and make your own unique look with these fun extras! Embellish your designs with buttons, beads, sequins, embroidery, decorative, and free-motion stitching, etc.
Question:	What format are the images presented in on the CD?
Answer:	Yes, each CD has an image index, which contains JPG files you can save to your hard drive. You may re-size PDF images using Acrobat Reader 6 (see the below instructions). You may also import a JPG file into another program and re-size it with that program.
Question:	I want to resize a PDF image, how do I do it?
Answer:	1. Open PDF containing the image you want to print. 2. Make sure you are using Adobe Acrobat 6. You can find you version number by looking under the help menu for a menu item named "About Adobe Acrobat". If you have version 4, you can install version 6 from the CD. 3. To capture the image, click on the "Graphics Select tool" 4. Click and drag a box around the image you want to copy. 5. Copy the image by either right-clicking or going to the "edit" menu and selecting "copy". 6. Open the image editing tool you have installed on your computer (Print Shop, Photoshop, Microsoft Word, etc) 7. Paste the image by either right-clicking or selecting "paste" from the "edit" menu. 8. Size, print, save or anything else you want to with the image.
Question:	What is your ScrapSMART Angel Policy?
Answer:	Product use for resale purposes/product enhancement: The copyright allows for this clip-art to be used on hand-finished products sold directly to the consumer without any copyright infringement. The intent here is for the home crafter to be able to use these designs to make hand-finished products for resale. This extends to non-profit, non-commercial use. (e.g. church functions, school fundraising, craft sales). In simple terms, if YOU personally create or handcraft (with paint, glue, computer, etc.) a product using ScrapSMART CDS and sell it directly to the consumer you are not violating the copyright.
Question:	How many handcrafted pieces can I produce without violating the copyright?
Answer:	You, the end user, can create up to 20 "Hand-Finished" items from any one design, such as printing stickers, embellishing cards, iron-ons, and final fabric designs, etc.
Question:	What CAN'T I do with the ScrapSMART Clip-Art Designs?
Answer:	Digitizing the images for embroidery patterns, a sticker line, rubber stamp line, clip-art/digital format, or any commercial use, etc. to sell or distribute is not allowed under our copyright policy. Anytime artwork is changed so that other people can create with it, please contact us at lic@ScrapSmart.com for a licensing agreement from us before using, distributing or selling the designs.
Question:	What is your return policy?
Answer:	If you are not satisfied with your order, please contact customer service at returns@ ScrapSMART.com for a Return Authorization Number (RA#) within 30 days of receipt of your order. We will accept only returns that have an RA#. All returns are subject to inspection. We credit only products that are returned within 60 days, undamaged and in resellable condition. Custom Orders are non-returnable.
Question:	I am designing a website and want to use an image from your CD. Is that legal?
Answer:	Possibly, but not with out written permission for our company. Each of our images is a copyrighted electronic image protected by international copyright law.